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Shipping Policy

Shipping 

 Shipping Policy

JEBEDIAH BELOVED & Edens Products Limited

1. Overview

This Shipping Policy outlines how orders are processed, packaged, and delivered by JEBEDIAH BELOVED and Edens Products Limited. Our commitment is to ensure every customer receives their products safely, promptly, and in excellent condition.

2. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed after 3:00 PM GMT will be processed the next business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Options & Delivery Times

United Kingdom (Domestic Shipping)

  • Standard Delivery (2–4 business days)

  • Express Delivery (1–2 business days)

  • Free standard delivery on orders over £150.

International Shipping

We ship worldwide. Delivery times vary by destination:

  • Europe: 4–7 business days

  • North America: 5–10 business days

  • Africa: 7–14 business days

  • Asia & Middle East: 7–14 business days

  • Australia & Oceania: 10–15 business days

Customs clearance may extend delivery times.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Weight and dimensions of the order

  • Selected shipping method

International customers are responsible for any customs duties, taxes, or import fees.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Tracking number

  • Courier details

  • Estimated delivery window

Tracking updates may take up to 24 hours to appear.

6. Packaging & Product Protection

All items are packaged using premium protective materials to ensure your products arrive in perfect condition.
Luxury items (e.g., leather goods) include:

  • Branded dust bags

  • Protective wrapping

  • Reinforced shipping boxes

7. Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Contact our support team within 48 hours of delivery.

  • Provide photos (if applicable) and your order number.
    We will work with the courier to resolve the issue promptly.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:

  • We will attempt to update it before dispatch.

  • If the order has already shipped, additional fees may apply for redirection or re‑delivery.

9. Returns & Exchanges

Please refer to our Returns & Refunds Policy for full details.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.

10. Contact Information

For shipping enquiries, please contact:
📧 support@jebediahbeloved.com
📧 info@edensproductsltd.com

Return Policy - 

Returns & Refunds Policy

JEBEDIAH BELOVED & Edens Products Limited

1. Overview

We want every customer to be completely satisfied with their purchase. This Returns & Refunds Policy outlines how returns, exchanges, and refunds are handled by JEBEDIAH BELOVED and Edens Products Limited. Our commitment is to ensure a smooth, fair, and transparent process.

2. Eligibility for Returns

To qualify for a return, items must be:

  • Returned within 14 days of delivery

  • Unused, unworn, and in original condition

  • In original packaging (including dust bags, tags, and accessories)

  • Accompanied by proof of purchase

Items showing signs of wear, damage, or alteration may not be eligible for return.

3. Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards

  • Customised or personalised items

  • Final‑sale or clearance items

4. Return Process

To initiate a return:

  1. Email our support team with your order number and reason for return.

  2. You will receive return instructions and a return address.

  3. Pack the item securely in its original packaging.

  4. Ship the item using a trackable courier service.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos of the issue and your order number

  • We will arrange a replacement or full refund at no additional cost

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refunds are processed within 5–7 business days

  • Shipping fees are non‑refundable unless the return is due to our error

If the return does not meet eligibility criteria, the item may be sent back to you.

7. Exchanges

We offer exchanges for:

  • Different colours

  • Different models

  • Replacement of defective items

Exchanges are subject to product availability.

8. International Returns

International customers may return items following the same process.
Please note:

  • Customs duties and import taxes are non‑refundable

  • Return shipping costs are the responsibility of the customer

9. Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been dispatched.
Once shipped, the order must follow the standard returns process.

10. Contact Information

For all return or refund enquiries:

📧 support@jebediahbeloved.com
📧 info@edensproductsltd.com

Warranty Policy

JEBEDIAH BELOVED & Edens Products Limited

1. Overview

At JEBEDIAH BELOVED and Edens Products Limited, we take pride in the craftsmanship and quality of our products. Every item is made with premium materials and meticulous attention to detail. This Warranty Policy outlines the coverage provided for manufacturing defects and the process for requesting warranty support.

2. Warranty Coverage

We offer a 12‑month limited warranty from the date of purchase on all eligible products.

This warranty covers:

  • Manufacturing defects in materials

  • Faults in craftsmanship

  • Hardware malfunctions (zippers, buckles, clasps, D‑rings)

  • Stitching defects

This warranty does not cover:

  • Normal wear and tear

  • Accidental damage, misuse, or neglect

  • Water damage

  • Scratches, stains, or colour changes due to use

  • Damage caused by improper storage or handling

  • Third‑party repairs or alterations

3. Warranty Eligibility Requirements

To qualify for warranty service, customers must provide:

  • Proof of purchase (receipt, order confirmation, or invoice)

  • Clear photos or videos of the defect

  • A description of the issue

Warranty claims must be submitted within the 12‑month coverage period.

4. Warranty Resolution Options

If a product is deemed defective under warranty, we will offer one of the following solutions:

Repair

We will repair the item at no cost, using original or equivalent materials.

Replacement

If repair is not possible, we will replace the item with the same model or a comparable alternative.

Store Credit

If neither repair nor replacement is available, store credit may be issued for the value of the item.

Refunds are not provided under the warranty unless required by law.

5. Exclusions

The warranty does not apply to:

  • Damage caused by improper use

  • Products purchased from unauthorised sellers

  • Items without proof of purchase

  • Clearance or final‑sale items

  • Lost or stolen products

6. How to Submit a Warranty Claim

To initiate a warranty claim:

  1. Email our support team with your order number and a description of the issue.

  2. Attach clear photos or videos showing the defect.

  3. Our team will review your claim within 3–5 business days.

  4. If approved, you will receive instructions for repair, replacement, or return.

7. Shipping Costs

  • Customers are responsible for shipping the item to our service centre.

  • If the claim is approved, we cover the cost of shipping the repaired or replaced item back to the customer.

  • For international customers, customs fees and import duties are not covered.

8. Warranty for Business & Wholesale Orders

Wholesale and distributor orders are covered under a separate agreement.
Please contact your account manager for details.

9. Contact Information

For warranty enquiries:

📧 support@jebediahbeloved.com
📧 info@edensproductsltd.com

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